Contact Hallstatt Tours
A question about a tour listed here, a correction, or a request to be considered? Write to us and a person will read it.
How to reach us
Email hello@hallstatttours.net. We answer in English, usually within two working days.
We are a booking guide, not a tour operator, so we cannot change, cancel or refund a booking. That goes to the operator through the site you booked on, whose contact details are on your confirmation. If you cannot find them, write to us and we will point you to the right place.
If your tour was cancelled or you missed it
A refund or a new date is the operator's to give. Your confirmation email carries their contact and your booking reference, which is the fastest route. Every tour listed here refunds in full if you cancel at least 24 hours before it starts.
A coach that leaves without you is the usual problem, and some operators say they wait only five minutes. If you were at the meeting point on time and nobody came, give the time and the exact spot where you waited when you write to the operator.
Corrections
If a fact here is wrong or out of date, tell us what and where. Meeting points move, fares change, and the salt mine and the funicular change their hours with the season. The fastest fix is usually a reader who has just been. Every page carries the date it was last checked.
Operators
If you run tours to Hallstatt and want a listing considered, send the product page. Placement is not for sale; how tours are chosen is set out in our affiliate disclosure.
The village's own information desk
Tourismusbüro Hallstatt
Seestraße 114, 4830 Hallstatt, Austria. Telephone +43 6132 26909-400, email hallstatt@salzkammergut.at. Open Monday to Friday from 8:00 to 12:00 and 12:30 to 16:30, and on Saturdays from 9:00 to 15:00 from 9 May; closed on Sundays and public holidays.
The office does not sell or answer for the tours listed here.
The tour operators
Each one answers for its own tours, prices and calendar. Book and ask on the operator's own page, which is what every booking link here goes to. Where each tour meets, and where the coaches stop in the village, is on the Hallstatt map.
Most questions are already answered in the FAQs. To compare tours, start with Hallstatt Tours.